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August 9, 2016

Studentit News
Studentit News
IT, Media and Technical Services News
» Eduroam Login Changes

Legacy logins are being removed from the eduroam WiFi service.

eduroam logo

The University will shortly stop supporting the use of @glam.ac.uk and @newport.ac.uk to authenticate onto eduroam. This is part of the requirement to remove legacy naming schemes of both the University of Glamorgan and University of Wales, Newport.

All students will be required to log on to eduroam using a username of the form studentID@southwales.ac.uk, where 'studentID' is your 8-digit student enrolment number that can be found on your Student ID Card.

A short period of grace will be provided, when the old usernames will still work, but after that incorrectly configured devices will cease to be able to connect to the eduroam service.

For more information about eduroam see IT Services' eduroam Wireless Guides.

August 1, 2016

Studentit News
Studentit News
IT, Media and Technical Services News
» UniLearn and Panopto Downtime

UniLearn and Panopto will be both unavailable for short periods this summer as the systems are upgraded.

Unilearn upgrade

This year’s Unilearn upgrade is scheduled to start on Monday August 22 at 6:30 PM. It should be complete on or before 10:30 AM the next day (Tuesday 23) but should be considers 'at-risk’ untill 12.00. The downtime will be 16 hours.

Panopto service upgrade

On Saturday, August 13, Panopto will be performing database maintenance that requires downtime. The site will be offline from 6:00pm to 9:00pm GMT. During this maintenance time, users will not be able to access recordings, and any attempts to upload from clients will result in a “Server unable to connect” message.

December 10, 2015

Studentit News
Studentit News
IT, Media and Technical Services News
» Passwords for Office 365

Office 365 does not allow you to change your password; you must do this through SSAA.

A lot of students are asking if they can change their Office 365 password, so we thought it would be helpful to post this reminder.

You cannot change your Office 365 password in the application.

Office 365 uses your university password, which is automatically synchronised to your Office 365 account.

If you are being told that your Office 365 password has expired, this means your university password has expired and needs to be reset through SSAA or you have recently updated your university password and the synchronisation process has not yet completed. You can only change your Office 365 password by changing your University password and waiting for the synchronisation to complete.

You can check which password is being accepted by going to the Office 365 portal (below) and attempting to log in with your current password; if that does not work try your previous one.

Full information and FAQs are available on the IT Services Office 365 webpage.

September 7, 2015

Studentit News
Studentit News
IT, Media and Technical Services News
» Office 365 Licences for Students

Temporary problem with free licences for Microsoft Office 365: 7 September 2015

Please note, we are aware that a small number of students are currently unable to download their free copies of Office 365. This is a licensing issue and ITS have contacted Microsoft to resolve this.

The vast majority of students should still be able to download the Windows or Mac versions of Office, but we apologise to those who currently cannot access this service, and are working as quickly as we can to address it.

Information on the Office 365 suite is available on our IT Services channel.

November 21, 2014

Studentit News
Studentit News
IT, Media and Technical Services News
» Blackboard Authentication Prompts for Office Documents - Office 2013/IE 11 and USW Blackboard

IT Services Department have been made aware that Users with Office 2013,attempting to download and open ‘.x’ Microsoft Office documents (.docx, .pptx etc) when using Internet Explorer 11, and our current version of Blackboard, are being asked for additional server requests for authentication; see image below:

This ‘additional authentication’ does not pose a risk to users, but can be confusing. IT services Department are already working with Blackboard to provide a permanent solution to this issue, and in the meantime two possible work-arounds are available to bypass this issue:

• Either use another browser other than Internet Explorer 11
• or when asked for authentication, select ‘Cancel’ several times.

We apologise for any inconvenience this temporary issue may cause and will provide an update via this channel as soon as possible.

If you should have any queries relating to this article please log a call with IT Customer Support: www.southwales.ac.uk/customersupport/ or contact us via telephone on +44 1443 4 82882.

November 20, 2014

Studentit News
Studentit News
IT, Media and Technical Services News
» Microsoft Vulnerability Update as at 19th November

Further to our recent message relating to Microsoft Vulnerability (http://studentnews.southwales.ac.uk/news/2014/oct/23/microsoft-vulnerability/), IT Services are keen to advise users that measures have now been introduced to the University’s systems to mitigate against this particular threat.

We still however respectfully remind users to be vigilant when opening documents from unknown sources, particularly where those documents are email attachments.

If you should have any queries relating to this please logs a call with IT Customer Support on www.southwales.ac.uk/customersupport or contact us via telephone on +44 1443 4 82882.

October 22, 2014

Studentit News
Studentit News
IT, Media and Technical Services News
» Software availability – ArcGis, Solidworks & SolidCam ( Treforest & Glyntaf)

We have been made aware of issues for staff and students attempting to use the above software at the above locations.

IT Services are working to resolve the issue as soon as possible and updates for students will be posted via Unilife (and on TheHub for staff).

If you should have any queries relating to this please “contact IT Customer Support online:“www.southwales.ac.uk/customersupport or via telephone on 01443 482882 (on internal phone lines: 82882).

October 16, 2014

Studentit News
Studentit News
IT, Media and Technical Services News
» Web Browser Vulnerability and security measures to protect users

A new vulnerability in how web browsers and servers encrypt traffic and activity has been discovered, for which we offer a solution.

To minimise this threat and protect data for our users, IT Services will shortly implement the recommended upgrade to our security systems and servers. The upgrade process will not cause disruption during normal working hours, and the long term impact will simply be that users will no longer be able use very old browsers, like IE6 or previous versions, to access our web services. Most users will not be affected by this, but if you are, please let us know via IT Support Services.

If you should have any queries relating to this article please contact IT Customer Support Services online via www.southwales.ac.uk/customer or on +44 1443 4 82882.

March 18, 2013

Studentit News
Studentit News
IT, Media and Technical Services News
» LCSS-IS IT Support Service hours- Easter Holiday March 2013

From Friday 22nd March over the Easter holiday the IT First Response team will be available for Face to Face, email & telephone support in J1(Johnstown building) from 8:30 am until 5:30pm Monday to Friday.

The computer lab J1 will remain open 24 hours a day in line with the University campus opening. As such the lab and its staffed services will be closed/ unavailable from 5:00pm Thursday 28th March until 8:30am Wednesday 3rd April.

Further information regarding our support hours can be found on our website

» LCSS-IS IT Support Service hours- Easter Holiday March 2013

From Friday 22nd March over the Easter holiday the IT First Response team will be available for Face to Face, email & telephone support in J1(Johnstown building) from 8:30 am until 5:30pm Monday to Friday.

The computer lab J1 will remain open 24 hours a day in line with the University campus opening. As such the lab and its staffed services will be closed/ unavailable from 5:00pm Thursday 28th March until 8:30am Wednesday 3rd April.

Further information regarding our support hours can be found on our website