A Django site.
February 1, 2018
» IT Services Department launch IT Maintenance calendar

With effect from 1st February 2018, students will have access to a change calendar where IT maintenance, upgrades and other essential work will be outlined.

The aim of the calendar is to give users opportunity to plan around potential disruption and to encourage users to contact IT Services in advance if such work could have a detrimental impact on planned activity.

Bookmark the IT Maintenance Calendar in your browser for easy access.

If you have any queries, please contact IT Support on +44 1443 4 82882 or via Customer Support.

» IT Services Department launch IT Maintenance calendar

With effect from 1st February 2018, students will have access to a change calendar where IT maintenance, upgrades and other essential work will be outlined.

The aim of the calendar is to give users opportunity to plan around potential disruption and to encourage users to contact IT Services in advance if such work could have a detrimental impact on planned activity.

Bookmark the IT Maintenance Calendar in your browser for easy access.

If you have any queries, please contact IT Support on +44 1443 4 82882 or via Customer Support.

August 9, 2016
» Blackboard Authentication Prompts for Office Documents - Office 2013/IE 11 and USW Blackboard

IT Services Department have been made aware that Users with Office 2013,attempting to download and open ‘.x’ Microsoft Office documents (.docx, .pptx etc) when using Internet Explorer 11, and our current version of Blackboard, are being asked for additional server requests for authentication; see image below:

This ‘additional authentication’ does not pose a risk to users, but can be confusing. IT services Department are already working with Blackboard to provide a permanent solution to this issue, and in the meantime two possible work-arounds are available to bypass this issue:

• Either use another browser other than Internet Explorer 11
• or when asked for authentication, select ‘Cancel’ several times.

We apologise for any inconvenience this temporary issue may cause and will provide an update via this channel as soon as possible.

If you should have any queries relating to this article please log a call with IT Customer Support: www.southwales.ac.uk/customersupport/ or contact us via telephone on +44 1443 4 82882.

» Passwords for Office 365

Office 365 does not allow you to change your password; you must do this through SSAA.

A lot of students are asking if they can change their Office 365 password, so we thought it would be helpful to post this reminder.

You cannot change your Office 365 password in the application.

Office 365 uses your university password, which is automatically synchronised to your Office 365 account.

If you are being told that your Office 365 password has expired, this means your university password has expired and needs to be reset through SSAA or you have recently updated your university password and the synchronisation process has not yet completed. You can only change your Office 365 password by changing your University password and waiting for the synchronisation to complete.

You can check which password is being accepted by going to the Office 365 portal (below) and attempting to log in with your current password; if that does not work try your previous one.

Full information and FAQs are available on the IT Services Office 365 webpage.

» Office 365 Licences for Students

Temporary problem with free licences for Microsoft Office 365: 7 September 2015

Please note, we are aware that a small number of students are currently unable to download their free copies of Office 365. This is a licensing issue and ITS have contacted Microsoft to resolve this.

The vast majority of students should still be able to download the Windows or Mac versions of Office, but we apologise to those who currently cannot access this service, and are working as quickly as we can to address it.

Information on the Office 365 suite is available on our IT Services channel.

» UniLearn and Panopto Downtime

UniLearn and Panopto will be both unavailable for short periods this summer as the systems are upgraded.

Unilearn upgrade

This year’s Unilearn upgrade is scheduled to start on Monday August 22 at 6:30 PM. It should be complete on or before 10:30 AM the next day (Tuesday 23) but should be considers 'at-risk’ untill 12.00. The downtime will be 16 hours.

Panopto service upgrade

On Saturday, August 13, Panopto will be performing database maintenance that requires downtime. The site will be offline from 6:00pm to 9:00pm GMT. During this maintenance time, users will not be able to access recordings, and any attempts to upload from clients will result in a “Server unable to connect” message.

» Eduroam Login Changes

Legacy logins are being removed from the eduroam WiFi service.

eduroam logo

The University will shortly stop supporting the use of @glam.ac.uk and @newport.ac.uk to authenticate onto eduroam. This is part of the requirement to remove legacy naming schemes of both the University of Glamorgan and University of Wales, Newport.

All students will be required to log on to eduroam using a username of the form studentID@southwales.ac.uk, where 'studentID' is your 8-digit student enrolment number that can be found on your Student ID Card.

A short period of grace will be provided, when the old usernames will still work, but after that incorrectly configured devices will cease to be able to connect to the eduroam service.

For more information about eduroam see IT Services' eduroam Wireless Guides.

» Blackboard Authentication Prompts for Office Documents - Office 2013/IE 11 and USW Blackboard

IT Services Department have been made aware that Users with Office 2013,attempting to download and open ‘.x’ Microsoft Office documents (.docx, .pptx etc) when using Internet Explorer 11, and our current version of Blackboard, are being asked for additional server requests for authentication; see image below:

This ‘additional authentication’ does not pose a risk to users, but can be confusing. IT services Department are already working with Blackboard to provide a permanent solution to this issue, and in the meantime two possible work-arounds are available to bypass this issue:

• Either use another browser other than Internet Explorer 11
• or when asked for authentication, select ‘Cancel’ several times.

We apologise for any inconvenience this temporary issue may cause and will provide an update via this channel as soon as possible.

If you should have any queries relating to this article please log a call with IT Customer Support: www.southwales.ac.uk/customersupport/ or contact us via telephone on +44 1443 4 82882.

» Passwords for Office 365

Office 365 does not allow you to change your password; you must do this through SSAA.

A lot of students are asking if they can change their Office 365 password, so we thought it would be helpful to post this reminder.

You cannot change your Office 365 password in the application.

Office 365 uses your university password, which is automatically synchronised to your Office 365 account.

If you are being told that your Office 365 password has expired, this means your university password has expired and needs to be reset through SSAA or you have recently updated your university password and the synchronisation process has not yet completed. You can only change your Office 365 password by changing your University password and waiting for the synchronisation to complete.

You can check which password is being accepted by going to the Office 365 portal (below) and attempting to log in with your current password; if that does not work try your previous one.

Full information and FAQs are available on the IT Services Office 365 webpage.

» Office 365 Licences for Students

Temporary problem with free licences for Microsoft Office 365: 7 September 2015

Please note, we are aware that a small number of students are currently unable to download their free copies of Office 365. This is a licensing issue and ITS have contacted Microsoft to resolve this.

The vast majority of students should still be able to download the Windows or Mac versions of Office, but we apologise to those who currently cannot access this service, and are working as quickly as we can to address it.

Information on the Office 365 suite is available on our IT Services channel.